Everything we promise you, in one place
When you start with The Rehab Centre, we give you our Participant Information Pack. It sets out your rights, how we look after your information, how to make a complaint, and what we do in an emergency or a disaster.
It is yours to keep, and you can read it any time — you do not need to ask us first. Families, carers, nominees and support coordinators are welcome to read it too.
The Full Information Pack
Easy Read Version
Making a Complaint — Easy Read
If You Would Like It a Different Way
You do not have to read this on a screen, and you do not have to read it alone. Just ask us for any of these and we will arrange it. There is no charge and you do not need to give a reason.
- A printed copy posted to you, or given to you at your next appointment
- Someone to read it to you and go through it with you
- An interpreter, including Auslan
- Large print
Call us on (07) 4455 2000 or email welcome@trcclinic.com.au. You can also ask your therapist or any of our admin team at your next appointment.
If You Think Something Here Is Wrong
Tell us. If something in the pack does not match what is actually happening, we want to know — it is how we find our own mistakes. Nothing about your service changes because you told us something was wrong.
Contact The Rehab Centre
- Phone: (07) 4455 2000
- Email: welcome@trcclinic.com.au
- Address: 3/31 Fleming Street, Aitkenvale QLD 4814
