Basics
Kirby Maxwell
Administration Manager
18 years (total) in Administration and Customer Service and 9 years in Administration Management.
Background
What types of environments have you worked in?
I have worked across a diverse range of industries including retail, hospitality, real estate, renewable energy, and allied health. This varied experience has provided me with a strong foundation in customer service, operations, and team leadership, allowing me to adapt quickly to different environments and organisational needs.
Areas of Strength
What are your key strengths in your role?
Strong communication, leadership and team management, problem-solving and critical thinking, system management & compliance awareness.
Are there any systems or tasks you’re particularly confident in?
I am particularly confident in overseeing clinician scheduling and ensuring optimal utilisation of resources. I also have strong capability in business development activities and maintaining a positive, productive team culture that supports both staff wellbeing and organisational performance.
Role in the Organisation
What does your role involve day-to-day?
My role involves a combination of team management, system oversight, and operational administration, including:
- Coordinating and supporting the administrative team
- Managing clinician schedules and service delivery logistics
- Overseeing system use (e.g. invoicing, scheduling, compliance tracking)
- Processing invoices and ensuring financial workflows are accurate and timely
- Supporting business operations and continuous improvement initiatives
How do you support clients and the clinical team?
I act as a key link between clients, clinicians, and administration to ensure smooth service delivery.
What do you enjoy most about your role?
I enjoy being able to bring structure, efficiency and simplicity to complex operations while supporting both clients and staff. Maintaining a positive team culture and seeing the impact of well-coordinated services on client outcomes is particularly rewarding.
Approach to Client Experience
How do you help create a welcoming and positive experience for clients?
I prioritise clear communication, responsiveness, and empathy in all client interactions. By ensuring processes run smoothly and clients feel heard and supported, I help create a consistent and positive experience from initial contact through to ongoing service delivery.
What’s important to you when interacting with clients
- Professionalism and respect
- Active listening and understanding individual needs
- Clear and timely communication
- Transparency around services, schedules, and expectations
- Building trust and maintaining confidentiality
Contribution to the Team
How do you contribute to a smooth and supportive team environment?
I contribute by fostering open communication, setting clear expectations, and ensuring systems and processes support efficiency rather than hinder it. I also prioritise collaboration, consistency, and accountability to keep workflows running smoothly.
What do you enjoy about working with the team?
I value working within a supportive and collaborative team environment. I enjoy building strong working relationships, supporting team members in their roles, and creating a positive culture that promotes both productivity and wellbeing.
Personal Touch
What do you enjoy outside of work?
I enjoy staying active and making the most of the North Queensland weather—whether that’s being outdoors, keeping fit, or just soaking up the sunshine whenever I can.
A fun fact or something relatable?
I love experimenting in the kitchen, especially with unusual or complex recipes. I also enjoy learning how to make things from scratch—my favourite so far is homemade pasta and sourdough.
