Basics
Crystal Street
Scheduling Administrator
3.5 years in administration and customer service.
Background
What types of environments have you worked in?
I have a strong background in administration and customer service, with a focus on Occupational Therapy scheduling. Prior to this, I worked in childcare for 10 years, followed by a role in customer support at Centrelink. These experiences have supported my transition into the allied health sector, where I now specialise in administration and scheduling for Occupational Therapists and Physiotherapists.
Areas of Strength
What are your key strengths in your role?
My key strengths include team collaboration, maintaining a strong participant focus, open communication, and problem-solving—particularly when managing complex or challenging schedules.
Are there any systems or tasks you’re particularly confident in?
I am especially confident in coordinating and delivering successful outreach trips, ensuring all logistics and scheduling components run smoothly.
Role in the Organisation
What does your role involve day-to-day?
My role involves ensuring schedules are fully optimised, with appointments booked efficiently across both in-clinic and outreach services. I also coordinate all travel logistics for outreach Occupational Therapists, including flights, car hire, and accommodation.
How do you support clients and the clinical team?
I support both clients and the clinical team by ensuring all services are scheduled in a timely manner, while maintaining clear and proactive communication throughout the process.
What do you enjoy most about your role?
What I enjoy most about my role is seeing a fully completed schedule—knowing everything has come together as planned.
Approach to Client Experience
How do you help create a welcoming and positive experience for clients?
I aim to create a welcoming and positive experience for clients by maintaining a calm and approachable manner.
What’s important to you when interacting with clients?
When interacting with clients, it’s important to me to be understanding, empathetic, and responsive to individual circumstances.
Contribution to the Team
How do you contribute to a smooth and supportive team environment?
I contribute to a smooth and supportive team environment through open communication and a collaborative approach to problem-solving.
What do you enjoy about working with the team?
I enjoy working with a team that shares positive energy—our outgoing personalities make it easy to connect, support each other, and maintain a strong team culture.
Personal Touch
What do you enjoy outside of work?
Outside of work, I enjoy spending quality time with my family, relaxing on quiet weekends, and going fishing.
A fun fact or something relatable?
I am a mum of two boys.
